What We Collect and Why It Matters
When you open an account, we collect the information needed to run it: your mobile number, a verified contact method, and the transaction records tied to deposits or withdrawals made through bKash, Nagad, or Rocket. We do not store your mobile wallet PIN or full payment
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credentials — those stay inside your wallet app. What we do hold is the transaction reference, the amount, and the timestamp, so your account wallet reflects an accurate balance at all times. We also collect device identifiers and session data each time you access the platform
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from your phone or browser. This helps us keep your session secure across devices and detect unusual login patterns. If you switch from mobile browser to a saved shortcut, the session data is what keeps you logged in without asking you to re-enter credentials every time.
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Data is processed to operate your account, process payments, respond to support requests, and meet any obligations that apply under the laws of the regions where we operate. We do not sell your personal data to third parties. Retention periods follow what is reasonably necessary for
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each data type — payment records are held longer than browsing logs. Your use of this platform is subject to local law and eligible regions; if local regulations restrict certain data practices, those restrictions apply.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.