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Our Terms, Your Rights on 4999app

operates under a defined legal framework that sets out your rights, our obligations, and the conditions that govern every account, deposit, and withdrawal. Access to our platform depends on your local law and eligible regions — read these terms before you start.

Account TermsPrivacy PolicyJurisdiction NoticebKash & Nagad ConditionsCookie Policy
4999app Our Terms, Your Rights on 4999app
HOW WE HANDLE YOUR DATA

Data, Cookies, Security and Your Account

We take a straightforward approach to data: collect what we need to run your account, protect it with standard encryption, and do not sell it to third parties. Here is how each area works in practice.

Data Handling

We collect account registration details, transaction records for bKash, Nagad, and Rocket payments, and session data. We hold this only as long as your account is active or as required by applicable law.

Cookie Policy

We use functional and analytics cookies to keep your session active across mobile and desktop. You can manage cookie preferences from your account settings at any time without affecting core functionality.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you access from a new device, a verification step is required before the session is authorised.

Data Requests and Changes

To request a copy of your data, correct inaccurate details, or ask for account deletion, contact our support team in writing. We process verified requests in line with applicable data protection obligations.

LEGAL CONTACT PATHS

Reach Us on Policy and Account Questions

If you have a question about how our terms apply to your account, how your data is handled, or how to submit a formal request, our support team handles legal and policy queries through the channels below. Response times vary by channel and query type.

Team online

Live Chat

Open the chat widget from your account dashboard for policy questions. Available during our standard support window for Bangladesh accounts.

Email Support

Send detailed legal or data-related queries to our support address. We aim to respond to written requests within a reasonable timeframe.

Account Help Centre

Our help centre covers account terms, cookie settings, data requests, and jurisdiction questions with step-by-step explanations.

Common Legal Questions Answered

These are the questions we hear most often about our terms, data practices, and account conditions.

These terms apply to anyone who registers or uses an account on 4999app. Eligibility depends on your local law and the regions we currently support — access does not equal legal authorisation in your jurisdiction.

The governing law and dispute resolution process are set out in the jurisdiction clause of our full terms. Read that section carefully before opening an account, as it determines how any formal dispute would be handled.

Payments via bKash, Nagad, and Rocket are subject to both our platform terms and the individual terms of those payment providers. A transaction that fails their verification steps may be held or reversed under our policy.

We retain account and transaction data for as long as your account remains active and for a period after closure as required by applicable law. You can request details of your specific retention period through our support team.

Yes. Submit a written request through our support email or help centre. We will verify your identity before processing the request and respond within the timeframe required under applicable data protection rules.

We publish updates on this page and notify account holders where required. Continuing to use your account after a change takes effect means you accept the updated terms. You can close your account if you do not agree.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.